Returns & Refunds Policy
Effective Date: 9/14/2025
We want you to love your I AM Gear purchase! If you’re not fully satisfied, here’s how we handle returns and refunds.
1. Eligibility for Returns
You may request a return or exchange within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
Clearance or sale items (marked Final Sale)
Custom or personalized products
Gift cards
3. How to Start a Return
Contact us at [Insert Support Email] with your order number and reason for return.
We’ll provide instructions and a return shipping address.
Once received and inspected, we’ll notify you of approval or rejection.
4. Refunds
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for processing, depending on your bank or card issuer.
Shipping costs are non-refundable (unless the return is due to our error or a defective product).
5. Exchanges
Exchanges are subject to product availability.
If the requested item is unavailable, we’ll issue a refund instead.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery for a replacement or full refund.
7. Return Shipping Costs
Customers are responsible for return shipping unless the return is due to our mistake (e.g., wrong or defective item).
We recommend using a trackable shipping service as we cannot guarantee receipt without tracking.
8. Contact Us
For return or refund questions, please reach out:
📧 orders@iamgearofficial.com